Shipping policy

Last updated: October 1, 2026

Order production

Dawoofie apparel is printed to order. Production begins after an order is placed and occurs before carrier transit. Delivery estimates shown at checkout, on an order-status page, or by a carrier are estimates and are not guaranteed.

Shipping rates and availability

Available shipping methods and charges are displayed at checkout after a delivery address is entered. We ship only to destinations for which checkout offers a shipping method. Shipping charges and any applicable taxes are shown before payment.

Delivery estimates

Estimated delivery timing can include production and carrier transit. Peak demand, severe weather, carrier disruptions, customs processing where applicable, and incomplete or incorrect address information may cause delays outside our control.

Split shipments

Items in the same order may be produced or fulfilled separately. An order may therefore arrive in multiple packages with separate tracking information.

Shipping addresses

Customers are responsible for providing a complete and deliverable address at checkout. If you notice an error, use our contact form immediately and include your order number and the correct address. We will try to help, but we cannot guarantee that an address can be changed after production or fulfillment begins. Additional costs caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility to the extent permitted by law.

Tracking

When tracking is available, it is provided in a shipping confirmation or order-status update. Tracking may take time to show its first carrier scan after a label is created. Carrier delivery dates and scans are controlled by the carrier and can change.

Delayed, missing, or marked-delivered packages

If a shipment is delayed, first review the latest carrier information. If tracking is stalled beyond the carrier’s estimate, or if a package is marked delivered but cannot be found after checking the delivery location, household members, neighbors, and building staff where appropriate, contact us with your order number. We will review the available shipment information and determine the next steps based on the circumstances. A replacement or refund is not automatic and may depend on the carrier investigation and applicable law.

Items damaged in transit

If an item arrives damaged, keep the item and packaging and contact us within 30 days after delivery. Include your order number and clear photos of the item, damage, packaging, and shipping label. Approved claims will be handled under our Refund Policy.

Contact

For shipping questions, use our contact form.