Dawoofie / Dog people welcome

Returns & Refunds

Made-to-order returns

Our printed apparel is made after you order it. Because of that, we do not accept returns or exchanges for an incorrect size selection, color preference, or change of mind. Please review the product details and size guide before ordering.

This policy does not limit any rights available to you under applicable law.

If something is wrong with your order

If your item arrives damaged, has a production defect or misprint, or is different from what you ordered, use our contact form within 30 days after delivery. Please include:

  • Your order number
  • A short description of the issue
  • Clear photos showing the full item and the problem
  • A photo of the packaging and shipping label if the package was damaged or the wrong item arrived

Keep the item and all packaging while we review your request.

How requests are handled

We review requests individually. If the issue is approved, we may offer a replacement or a refund, as appropriate. We may ask for additional information before making a decision.

Do not mail an item back unless we provide return instructions. Unauthorized returns may not be received or processed. If a return is required for an approved quality or fulfillment issue, the instructions will explain where to send it and who is responsible for the approved return shipping cost.

Changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We will check its status, but we cannot guarantee a change or cancellation once production has started.

Refunds

Approved refunds are sent to the original payment method. The time it takes to appear depends on the payment provider or financial institution and is outside our control. Original shipping charges are refunded only when required by law or when we approve them as part of a verified order problem.

For complete terms, read our Refund Policy.