Refund policy

Last updated: October 1, 2026

Made-to-order items

Dawoofie printed apparel is made after an order is placed. Because of this, we do not accept returns or exchanges for an incorrect size selection, color preference, or change of mind. Please review the product description and size guide before ordering.

Damaged, defective, misprinted, or incorrect items

If your item arrives damaged, has a production defect or misprint, or is different from what you ordered, use our contact form within 30 days after delivery. Include your order number, a description of the issue, and clear photos showing the full item and the problem. For shipping damage or an incorrect item, also include photos of the packaging and shipping label. Keep the item and all packaging while the request is under review.

Review and resolution

We review each request based on the order information and evidence provided. We may ask for additional information. If a claim is approved, we may provide a replacement or refund, as appropriate to the issue. Approval is required before any item is returned.

Returns

Do not mail an item back unless we provide return instructions. Unauthorized returns may not be received or processed. If a return is required for an approved quality or fulfillment issue, we will provide the return destination and explain who is responsible for the approved return shipping cost.

Order changes and cancellations

Contact us as soon as possible to request a change or cancellation. We will check the order status, but we cannot guarantee a change or cancellation after production has started. If we successfully cancel an order before production, the canceled amount will be refunded to the original payment method.

Refund method and timing

Approved refunds are issued to the original payment method. The time required for a refund to appear after it is issued depends on the payment provider or financial institution and is outside our control. Original shipping charges are refunded only when required by law or when we approve them as part of a verified order problem.

Legal rights

This policy does not limit any non-waivable rights or remedies available under applicable law.

Contact

To request help under this policy, use our contact form. Include your order number and the information described above.