Track your order
- Open the shipping confirmation sent for your order.
- Select the tracking or order-status link in that message.
- Review the carrier’s latest scan and estimated delivery information.
If an order is sent in separate packages, you may receive multiple shipping confirmations or tracking numbers.
If tracking has not updated
A shipping label may be created before the carrier records its first scan. Please allow time for carrier tracking to update. Delivery dates shown by a carrier are estimates and can change due to weather, network disruptions, peak volume, or address issues.
If tracking says “delivered”
- Confirm that the shipping address on the order is correct.
- Check around the delivery location and any secure package areas.
- Ask household members, neighbors, or building staff where appropriate.
- Review the carrier’s delivery details and contact the carrier if additional information is available from them.
If you still cannot locate the package, use our contact form and include your order number. We will review the available shipment information and next steps.
Cannot find a shipping confirmation?
Check your spam, junk, and promotions folders and search for the order number from your order confirmation. If you still cannot find it, contact us using the same email address you used at checkout and include your order number if available.